Showing posts with label backorder. Show all posts
Showing posts with label backorder. Show all posts

Tuesday, April 29, 2008

Ouch... Replacement PS3 backordered

My PS3 finally arrived in the Sony Tech Support offices. It took a week for the packaging to arrive from Sony, and 2 days for the Playstation 3 to get back to them (via UPS Next Day Air). Unfortunately, this message was waiting for me on Sony's Repair Status page:

"Due to high demand, your unit is currently on backorder. The quoted turn-around-time for product exchange through our PlayStation(R) Exchange Center (PEC) is approximately 7-15 business days from the time we receive your unit, not including shipping and handling time. Due to the current backlog the turn-around-time may exceed the quoted 7-15 business days. We appreciate your patience and apologize for any inconvenience."

1-2 weeks to get my PS3 back, and on the day of Grand Theft Auto IV's release! I wonder why replacement PS3s are backordered? Is Sony experiencing a huge influx of dead 60GB units, or is it simply because there aren't enough refurbished units available? I'd be happy with a newer 80GB unit of course; I'm pretty worried about paying for this replacement PS3 when I'm just going to receive another first-generation piece of hardware.

I should note that before sending my PS3 in, I ran the PS3 Backup utility and stored it on an external hard drive. The whole process took about an hour. Additionally, I copied all my game saves to the hard drive individually. My hope is that when I do a Restore on the new system, all the downloaded games I purchased will get restored as well. This way I won't have to download them again, and will save one of the 5 downloads available for titles purchased on the Playstation Store.